Where it shows

A TV that needs someone comes first on Displays, and Home lists it: a file it couldn’t download or play, storage that’s full, or a sign-in that was copied. A TV that’s just offline isn’t one of them: people turn TVs off when they’re done. Nothing on the TV shows an error to the room: it keeps showing what it has, and Displays says what’s wrong.

Home: 2 TVs need attention. Elementary’s storage is full, so new files can’t reach it, with Open Elementary; and the same for Nursery.

Offline

Its card on Displays has a red Wi-Fi icon with a slash through it, and a picture of what it last showed. Point to the Wi-Fi for when it went offline. Displayte hasn’t heard from it for 3 minutes or more. Its Manage Display says since when, and which file it last showed.

Often it’s just been turned off for the day, and that’s fine: people turn them off when they’re done. So being offline doesn’t count as needing attention, and its card only says Offline.

Displays, 6 TVs: Nursery, Preschool and Elementary, then Check-in and Lobby, each with a green Wi-Fi, a green speaker and what it’s playing, Elementary with Requested to be unpaired on its picture; and Café, with a red Wi-Fi with a slash, a green speaker, Offline, and a picture of the café menu it last showed.The Café TV’s own page: Offline since 9:22 PM, in red with the Wi-Fi-off icon, and Last showed cafe-menu; then its Name and Sound.

If it should be on, it’s probably still showing what it had. It just can’t get changes. Check that:

  1. The TV and the Apple TV are on. Press the remote’s centre button to wake the Apple TV.
  2. Displayte is open on it, not the Apple TV’s Home Screen.
  3. The Apple TV is on the Wi-Fi: on the Apple TV, go to Settings, then Network.

Once it’s back, it gets every change it missed, its Wi-Fi turns green, and its card says what it’s showing again.

Not connected yet

The card has a grey Wi-Fi icon, just its dot, and its Manage Display says Not connected yet. The TV was added, but it hasn’t connected since.

  • Open Displayte on that Apple TV, and check its Wi-Fi as above. It connects in a few seconds.
  • If the TV shows a code again, choose Remove this TV on its Manage Display, then add it again with the new code. See Add a TV.

Needs adding again

The card says Needs adding again. Its sign-in was copied. Displayte saw this TV’s sign-in used from somewhere else, so it stopped sending it changes, to keep your church’s content safe.

To fix it, an owner or admin:

  1. Chooses the TV’s Manage Display on Displays, then Remove this TV. It asks first.
  2. Opens Displayte on that Apple TV. It goes back to its pairing screen, with a new code.
  3. Adds it again. See Add a TV.

A card that says Paused on a file is different: someone paused it with the remote. Nothing is wrong.

Asked to be unpaired

The card has a small pill at its top right, Requested to be unpaired. Someone opened Settings (the gear), then chose Request Unpair, on the TV itself. That only asks: the TV stays paired, and keeps showing what it has, until an owner or admin decides.

An owner or admin chooses the pill, or the TV’s Manage Display, on Displays. The request is at the top of its page, with two buttons:

  • Remove this TV: it asks first. The TV goes back to its pairing screen, ready to be added again, here or in another church. See Move a TV to another church.
  • Dismiss: the TV stays as it is, and the request goes. The page says Request dismissed.
The request on a TV’s page: This TV asked to be unpaired. Someone pressed Request Unpair in the TV’s Settings. Remove it to unpair it, or dismiss the request. Below it, Remove this TV, in red, and Dismiss.

Editors, operators and viewers see the request too, but only an owner or admin can remove the TV or dismiss it.

Storage full

The card has a small pill at its top right, Storage full: a file didn’t fit on the Apple TV in the last day, so new files can’t reach it. Home says it too. The TV keeps showing what it has.

Make room: take a presentation off this TV, or take some files out of its presentations. Its Manage Display names the file that didn’t fit, and says how much room is left. The pill goes once a day passes with everything fitting.

If it’s still full, free up space on the Apple TV itself: other apps on it take room too. On the Apple TV, go to Settings, then General, then Manage Storage, and delete apps you don’t use.

A file that didn’t work

A problem shows in red on the TV’s card for a day, as one line. Its Manage Display lists each one, with the file’s name:

  • Couldn’t download: the TV couldn’t fetch the file, usually because of the Wi-Fi. It tries again by itself.
  • Couldn’t play: the TV skipped the file and went on to the next one. Check that the file looks right in your Library.
  • Not enough room on this TV for: the Apple TV itself is full. Take a presentation off this TV, take some files out of its presentations, or delete apps you don’t use on the Apple TV (Settings, then General, then Manage Storage).

Good to know

Still stuck? Email support@displayte.com. A person answers.