What you need

  • An owner or admin account. Only owners and admins see Billing; ask one of them.
  • A plan for your church. If you don’t have one yet, see Plans and screens.

See your plan

Go to Billing, in the sidebar. It says how many screens your plan covers and how you pay, like 3 screens, paid monthly, and when the next payment is.

The plan on Billing: 3 screens, paid monthly. Next payment Nov 6. Change the number of screens, the card, or cancel with Manage billing. Link emails a receipt (PDF) after every payment. Past invoices are under Invoices and receipts. Below it, Manage billing and Invoices and receipts.

Manage billing opens Stripe’s page for your church. That’s where every change is made, and it brings you back to Billing when you’re done.

Add or remove screens

  1. Go to Billing and choose Manage billing.
  2. On Stripe’s page, change the number of screens: one for each TV.
  3. Come back to Billing. It shows the new number, usually within a minute.

Each screen brings 100 GB of room for your files. If your plan ends up with fewer screens than your church has TVs, the extra TVs turn off until there’s a screen for them. See Plans and screens.

Monthly or yearly

It’s $12 a screen a month, or $10 a screen a month paid once a year. To switch between monthly and yearly, email support@displayte.com.

Your card

Update it with Manage billing. If a payment doesn’t go through, Billing says so, and your screens keep playing. Update the card, and the payment is tried again.

Receipts and invoices

Payments go through Link, from Stripe. Your card statement says LINK.COM* DISPLAYTE.

  • Link emails a receipt after every payment.
  • Every past invoice is on Stripe’s page: choose Invoices and receipts on Billing (it opens the same page as Manage billing).
  • Your church’s name and address on them are the ones typed on Stripe’s page when you chose a plan. To change them, choose Manage billing.

If you cancel

  1. Go to Billing, choose Manage billing, and cancel on Stripe’s page.
  2. Back on Billing, it says when the plan ends. Your screens keep playing until then.

When the plan ends:

  • The TVs stop showing your presentations. Each says: “This screen’s subscription has ended. Please contact your church’s admin.”
  • We keep your files for 30 days. Billing says the day they’ll be deleted. Until then, an owner can choose Download your files there.
  • Choose Subscribe on Billing before then, and everything comes back at once.
  • After 30 days, your files are deleted. Your team, your presentations and your settings are still there.

Good to know

  • People are free: inviting someone never changes what you pay.
  • Owners and admins can both change billing. Editors, operators and viewers don’t see Billing. See What each role can do.

Still stuck? Email support@displayte.com. A person answers.