What you need

  • An owner account. Admins, editors, operators and viewers can’t download a copy; the page says Only owners can download a copy of your church’s files.
  • A computer with room for the files.

Download them

  1. Go to Settings, at the bottom of the sidebar. Under Download a copy of your files, choose Download everything.
  2. Choose Download everything for every file, or Download beside one folder. Files that aren’t in a folder are under Not in a folder.
  3. Your browser asks once to allow several downloads. Allow it.
  4. Keep the page open until it’s done. It counts as it goes, like Downloading 12 of 140…, and ends with Check your Downloads folder.
Download a copy of your files, on Settings: the versions Displayte keeps for your screens, above the Download everything button.

What you get

Each picture as the version Displayte keeps for your screens, as a JPEG or a PNG. That’s what your TVs show, not always the file as it was first added.

If it stops

  • If the connection drops, the page says where it stopped. Check your connection, then choose Carry on, or Start again.
  • Some missing? Your browser may have blocked them. Allow this site to download several files, then download again.
  • A file that’s still being prepared isn’t ready to download yet. The page says how many, and they’ll be ready soon.
  • Up to 10,000 files a day. Past that, the page says you can download the rest tomorrow.

Good to know

  • After your plan ends, your files are kept for 30 days, and an owner can download them from Billing until then. See Change or cancel your plan.
  • If a file can’t be copied, the page says so. Email support@displayte.com and we’ll sort it out.

Still stuck? Email support@displayte.com. A person answers.